Policies

Waiver

I request and consent to have Cuuul perform selected services on my eyelashes, brows or/and skin.

I understand there are risks involved with getting the above-mentioned services done with Cuuul. I further understand that as part of the procedures, irritation, itch, pain or/and discomfort etc. could occur.

I agree that if I experience any medical conditions, I will consult a physician at my own expense and not hold Cuuul liable.

I understand that even though Cuuul’s technician has performed the services with the right techniques properly, the instruments, tapes, cleaners, adhesives, wax, removers and other materials used may irritate my eyes or skin and require a physician’s follow-up and thus, I will not hold Cuuul liable.

I understand that this agreement remains in effect for the service(s) I have booked for and for any future procedures conducted by Cuuul at my request.

I will not hold Cuuul accountable for any hurt or injuries to me, resulting to my own carelessness during my visits. I will comply with any precautionary measures required by the therapist so as to protect myself and the establishment.

By booking an appointment, I understand and fully consent to the terms and conditions mentioned.

Deposit Policy

*Except for Brazilian, Underarm & Brow wax clients;
a new $10 deposit is required instead

Rescheduling/Cancellation Policy

*Except for Brazilian wax clients; rescheduling/cancellation is allowed <12 hours from the date of the appointment.

A non-refundable $20 deposit per pax needs to be made to UEN: 202314581H (CUUUL PTE. LTD.) to confirm your appointment.

The balance can be paid after the session to the same UEN.

There is a 15-minute grace period, after which it is deemed as a no-show & the deposit is forfeited.

In the event of cancellation & rescheduling <48 hours to the date of the appointment, the deposit will NOT be refunded.

A new $20 deposit is required* for each new booking & rescheduling.

In the event of any rescheduling/ cancellation, the deposit will be forfeited if the appointment was rescheduled/cancelled <48 hours* prior to the date of the appointment.

(E.g. if the appointment is scheduled for 4 Jan, clients have until 2 Jan to reschedule/cancel).
A new $20 deposit is required for each new booking & rescheduling.

(Free) Touch-up Policy

*This policy does not apply to model and waxing slots;

an additional $10 would then be required for model clients' touchup

Latecomer Policy

The deposit will be forfeited after 15-minute grace period regardless of reason.
If we are unable to accommodate you by the time you have arrived, you will have to re-book a new slot with a new deposit.

We offer complimentary touch-ups* on a case-by-case basis.
Clients are to provide a picture of the areas they require touch-ups on and booking (date & time) should be arranged with us within a week of their appointment.
We won't be accepting touch-up appointments after 7 days.